Emotional Intelligence 101

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About Course

Emotional Intelligence (EI) is the ability to recognize, understand, and manage your own emotions while effectively navigating and influencing the feelings of others. This masterclass is designed to deepen your understanding of emotional intelligence and equip you with practical tools to enhance your emotional awareness, empathy, self-regulation, and interpersonal skills. Through interactive lessons and real-life applications, you will learn how to use emotional intelligence to strengthen relationships, improve communication, resolve conflicts, and make better decisions in both personal and professional environments.

What Will You Learn?

  • Understanding what emotional intelligence (EQ) is.
  • The importance of self-awareness and how to develop it.
  • How to recognize and manage personal emotions.
  • Techniques for self-regulation and controlling impulsive behaviors.
  • The role of intrinsic motivation in emotional intelligence.
  • Understanding and practicing empathy.
  • The impact of empathy on personal and professional relationships.
  • Building effective communication skills through emotional intelligence.

Course Content

What is Emotional Intelligence?
The initial public perception of the concept of emotional intelligence is that it is a mix of Trait and Ability impacting social leadership or interpersonal relationships. More specifically, it can be broken down into four key parts: perceiving emotions, using emotions to our benefit, understanding other people's emotions, and managing our own. Put in these terms, emotional intelligence seems pretty straightforward. However, it has very important components that we need to seriously examine instead of just automatically assume.

  • Background
    01:26
  • Emotional Awareness & Understanding
    00:00
  • Emotional Control
    04:17
  • Empathy
    00:00

The Ability Model for Emotional Intelligence
According to this model, emotions provide you with the information you can use to better pick up and identify social data. Similarly, emotions help you deal with social situations by tying the emotional information you pick up into your own actions, reactions and coping mechanisms. These two abilities go hand in hand. Individuals vary tremendously in these two abilities. This variation among individuals is reflected in their adaptive behaviors. Others are able to do well in most social situations, others need a little bit more help, while others are completely clueless. The Ability EI Model Focuses on 4 Key Abilities The Ability model for EI looks at one's awareness and effectiveness in dealing and working with emotions as primarily learned behavior. In other words, you're not born with these skills. It's something that you pick up and you hone as you mature as a human being. This is a big deal because if it is learned, then it is not set in stone. It's also something that all people, given enough time, effort and focus, can master. It's not something that some people are born with and other people are not born with. This is the model for this book. I believe that EI is an ability that you can learn, fine tune, and optimize over time. Accordingly, the Ability model for EI focuses on 4 key abilities. Emotion Perception Your ability to perceive emotions doesn't just involve face to face interactions. You are also able to detect emotions from the tone of people's voices, the faces people make in movies, as well as how scenes are set up in the materials you read. You are also able to detect emotions in the context of cultural expressions. Part of emotional perception includes perceiving your own emotions. In fact, this is the cornerstone ability of emotional intelligence. If you're not aware of your own emotions, how do you expect to be aware of other individuals' emotions? It's impossible. Accordingly, the Ability model of EI focuses primarily and initially on building up one's ability to honestly and sincerely perceive and label one's own emotions. Everything hangs on this ability. Using Emotions The next component to the Ability model of EI focuses on training people to use their emotions to solve problems, to think about and analyze issues better, as well as to use mood to handle tasks or situations. Understanding Emotions Understanding emotions is different from perception. You're not just identifying other people's emotions or your own. Instead, understanding emotions deal with understanding how your emotional responses interact with sensitive or complex situations. You look at your emotions in the context of your social interactions. This requires attention to detail regarding small changes to people's emotional responses around you as well as small changes in your own reactions. This skill set also requires that you figure out how your own emotions, as well as how you read other people's emotions, evolve over time. Managing Emotions Finally, the Ability model for emotional intelligence also focuses on helping individuals regulate their emotions. In addition to being able to dial down emotional states, individuals also learn how to channel their emotional states to different expressions. If you're feeling sad, there are more ways to communicate that emotional reality than just simply pouting or crying. This is an important skill because the quality of your social interactions as well as your relationships can be greatly improved if you adopt a better emotional vocabulary for emotional expression. Managing emotions also involve the ability to separate your thoughts from your emotions. When mental images come out, you don't necessarily have to get triggered in a negative way. You don't have to keep repeating the same emotional reactions that you've had to negative thoughts and other stimuli that you have experienced over the years. You can change your response. Finally, emotional management also involves harnessing strong emotions to achieve both individual and collective goals.

Understanding the Benefits of Emotional Intelligence
What exactly do you get if you fine tune and hone your emotional intelligence? Here is just a short list. This is by no means an exhaustive list, nor is it intended to be some definitive list. The truth is, when it comes to social interactions, the benefits to mastering such interactions is actually limitless. Better Social Relations for Children With children, increased levels of emotional intelligence leads to higher quality social interactions, better relationships, and is more likely that they would not develop antisocial behavior or traits. This is a big deal because when people deviate from social norms, this may lead to potentially negative long term life consequences. According to both subjective and objective tests of EI, increased EI for kids shows a positive correlation and positive social behavior both inside and outside of school. Improved Adult Social Relations When adults develop higher levels of emotional intelligence, they are able to feel more confident. This is due to the fact that they are able to perceive their emotional states better, and this can help them conduct themselves better in emotional settings. This increased social competency leads to increasing levels of social confidence. Having achieved this, this positions them to wanting more interpersonal interactions, which can lead to more opportunities for interpersonal relationships and can lead to even higher levels of social competence. Similarly, high EI correlates with lower levels of aggression and interpersonal problems. Less Conflicts People with high emotional intelligence tend to be perceived better by their peers. Other individuals think that people with high EI are more empathetic, easier to get along with, and are more socially skilled. This leads to lower levels of interpersonal conflicts and misunderstanding. Better Intimate and Family Relationships Studies also correlate high EI with better family relationships as well as better relations with intimate partners across a wide range of indicators. Better Work Relations and Performance Whether we're looking at negotiating for better pay, getting better jobs or getting promoted at work, higher emotional intelligence is correlated with all these. As long as there's any kind of social dynamics involving the workplace, people with higher EI are able to negotiate better positions or situations for themselves. Better Overall Psychological Well-being People with high EI scores tend to report higher levels of self esteem, personal confidence, and life satisfaction. They also report lower levels of depression, anxiety or insecurity. These measures of well-being are not isolated. They actually correlate with better health choices and more positive personal behavior. Paves the Way for Self Compassion People with high EI are more likely to have a superior understanding of who they are, where they're going, and what they're about. They are able to make decisions on a more conscious level, even if they factor in their emotional states. They are able to make decisions that they don't regret later on. This higher propensity to self compassion positions them for self actualization.

Improving your Emotional Intelligence
The first step is self-perception. This is crucial. You cannot skip this step. You may think that you know yourself deep down inside. You may think that you are a very self-aware person. Guess what? Think again.

Becoming a Better Judge of Others’ Emotions
Logically speaking, if you are a better judge of your own emotions, particularly the objective part, there is really nothing getting in the way of you using that skill set to become a better judge of other people’s emotions. How exactly do you improve this Emotional Intelligence ability?

Using Your Emotional Intelligence for Better Overall Performance
Managing your emotional smarts like a champ To sum things up, how do you manage your emotional states, so you always come out on top? Follow the advice below. Always be aware of your emotional state Regardless of whether your emotional state is “socially acceptable” or not, be aware of it. You’re not trying to apologize for it. You’re not trying to make it go away. Just be aware of it. If you’re feeling angry, take ownership of that anger. If you’re feeling lustful and horny, take ownership of that. The key here is to focus on awareness. It doesn’t mean that you completely agree with your emotional state. This doesn’t mean that this is the best emotion to have on display. But if you want to manage your emotions, you have to first choose to be completely honest and be aware.

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